Digitalist

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Insights for digital transformation leaders

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Raisa Suihkonen
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February 18, 2025

Suomi.fi is officially the world's best public digital service

Suomi.fi just won the GovTech Prize 2025, officially making it the best public digital service in the world. We are proud to say we worked hard to make this service useful, intuitive, and inclusive.
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Päivi Mattila
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November 26, 2024

Customer service portal headaches and remedies

Managing customer service portals can be challenging as users expect seamless, personalized experiences.
yelling women on a phone
Katarina Kondareva
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August 28, 2024

Frontend magic: how to add accessibility to your daily routine

Digital inclusion is not just about getting tech into everyone's hands; it's about creating experiences that everyone can enjoy.
A woman sitting with a laptop
Mikko Koivisto
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October 3, 2024

Customer experience adds competitiveness through memorable encounters

Customer Experience goes beyond a functional UI—it’s about creating memorable, emotional connections across every touchpoint, driving loyalty and lasting impact.
Laughing man at the computer
Päivi Mattila
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September 23, 2024

eCommerce oopsies! Turn 404 pages into sales

404 pages are like uninvited guests; they're gonna show up whether you like it or not, thanks to the ever-changing nature of eCommerce websites. Let's turn 404 pages into conversions.
An open broken laptop
Raisa Suihkonen
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October 6, 2024

The keys to building customer-centric organisations

Let's discuss how CJO can help organisations implement CX strategy across the organisation and transform into customer-centric entities.
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