Digital service portals
Next level customer service
Top 3 customer service challengesunpacked
Outdated and unappealing interfaces
Many customer service portals are stuck with outdated designs that frustrate users and push them away. In today’s competitive market, a modern, user-friendly interface is a must-have. By updating your portal with a sleek design and intuitive navigation, you can enhance customer satisfaction, boost engagement, and maintain a competitive edge.
Limited flexibility and vendor lock-in
Traditional portals often lock businesses into rigid systems, making it difficult to scale or adapt to changing needs. This can slow down your operations and limit your growth. By embracing open-source and modern technologies, you can build a flexible, scalable portal that evolves with your business, freeing you from vendor lock-ins and future-proofing your digital strategy.
Frustrated customers come with costs
Customers today expect fast, seamless service, but many digital portals don’t deliver. A well-designed portal powered by modern tech can significantly streamline customer interactions, reduce strain on your support teams, and optimize resources. By leveraging the advantages of open-source technologies, you can create a portal that not only meets customer demands but also drives efficiency and cost savings across your organization.
Turning customer service challenges into smooth operations.
Customer Services Portals are dynamic gateways where your users can access real-time assistance, view account details, or tackle common queries—all without the need for a middleman. Enhanced user satisfaction, streamlined operations, and a significant cost savings are just the tip of the iceberg of benefits.
By empowering users to find solutions independently and access essential services without delay, we not only enhance customer satisfaction but also free up your team to focus on what they do best. Leveraging technologies like Keycloak for secure authentication and Next.JS for high-performance applications, we ensure your portal is a cut above the rest.
The revamped MyGS1 portal now stands as a testament to efficient customer portal management, significantly reducing licensing costs and improving operational efficiency with its streamlined access and integration.
How we build digital customer service platforms that deliver.
Composable architecture & best in class performance
When we say latest technologies, we mean it. We leverage smooth integrations and modern solutions to ensure your digital services are not just current but future-ready. Our composable architecture approach allows specific components to be updated or replaced as needed, without overhauling the entire system. This headless approach also lets us select the best components tailored to your needs, ensuring speed and responsiveness that will impress even the most impatient users.
Open source and user-friendly designs
With the flexibility of open technologies, your digital service portal can grow and adapt alongside your business—no vendor lock-ins, just complete control in your hands. We prioritize creating simple, clean, and ultra-navigable portals that make users' lives easier. A user-friendly interface leads to satisfied, loyal customers who keep coming back. Our custom solutions are designed to fit your specific user journeys, providing an effortless experience that drives engagement and retention.
Super-boost with our related services
Look at what digital service platforms can do!
Improved operational efficiency
Digital service portals can improve operational efficiency by 30%, streamlining processes, reducing manual tasks, and allowing support teams to focus on more complex issues.
Double the customer satisfaction
Companies often see up to a 50% increase in customer satisfaction scores, as digital portals provide faster, more efficient service, and a better overall user experience.
Reduction in support resource costs
Implementing a digital service portal can lead to a 40% reduction in support costs by automating routine inquiries and enabling self-service options for customers.
Your portal, your systems, your rules.
We tailor digital portals to sync seamlessly with a variety of systems. Think for example Salesforce for streamlining your business processes, Keycloak for foolproof identification, and Drupal for delivering crisp, engaging content.
Our portals aren't just about pretty interfaces; they're performance powerhouses. Imagine slashing your customer service workload and seeing those new order numbers soar. Free up your team to do what they do best—like crushing those marketing goals—while the sales pretty much take care of themselves
Tools & methods
- Tailored, modern solutions
- Seamless integrations accross platforms
- Identity management (IAM)
- Secure user authentication
- Self-service options
Some of our coolest clients
GS1
FINEEC
Viking Line
Oh... FAQ!We hear this a lot
How do customer service portals enhance customer satisfaction?
By providing instant access to information, account management, and solutions to common queries, our portals ensure users can quickly and easily find what they need, boosting overall satisfaction.
What makes our platformans future-proof?
Our use of composable architecture and open technologies means our portals can easily adapt and evolve with your business needs and the latest tech trends, ensuring longevity and relevance.
Can you integrate the portal with our existing systems?
Absolutely. We specialize in creating portals that seamlessly sync with a variety of systems, including CRM like Salesforce, ensuring a unified and efficient operation.
What security measures are in place for the portals?
We prioritize security by utilizing eg. Keycloak for strong user authentication and management, coupled with end-to-end data encryption, to protect both your and your customers' data.
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